Conditions of Sale

Effective Date: March 1, 2025

Last Modified: March 18, 2025

1. General Terms

By purchasing any products from Rocky Scent (https://rockyscent.com), you acknowledge and agree to be bound by these Conditions of Sale. These terms govern all transactions conducted through our website and apply to all purchasers.

2. Orders and Acceptance

  • All orders are subject to product availability and final acceptance by Rocky Scent.
  • We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to instances of pricing errors, misrepresentations, or suspected fraudulent activity.
  • An order confirmation email does not constitute final acceptance of a transaction. The sale is deemed complete only upon issuance of a shipping confirmation.

3. Pricing and Payment

  • All prices are listed in Canadian dollars (CAD) unless explicitly stated otherwise.
  • Applicable taxes will be calculated based on the customer’s shipping address and relevant tax laws.
  • Payment processing is facilitated by secure third-party providers. Rocky Scent does not store payment details.

4. Shipping and Delivery

  • Estimated shipping and delivery timelines are provided for reference only and are not guaranteed.
  • Rocky Scent is not liable for delays arising from carriers, customs processing, or unforeseen logistical disruptions.
  • The customer is responsible for providing accurate shipping information. Additional charges may apply if an order is undeliverable due to incorrect details.

5. Returns and Exchanges

  • Returns are governed by our Return Policy. Certain items, such as used candles and custom-made products, are non-returnable.
  • Return requests must be initiated within the period specified in our Return Policy.
  • Refunds will only be processed after returned items have been received and inspected for compliance with return conditions.

6. Product Representation

  • Product images are for illustrative purposes and may exhibit minor variations due to artisanal craftsmanship.
  • Unless otherwise stated, dimensions and weights include product packaging.

7. Intellectual Property and Rights

Rocky Art Inc., operating as Rocky Scent, retains full rights over all artistic designs, branding, and proprietary product elements. Purchase of a product does not grant any rights to reproduce, modify, or commercially exploit the design or associated intellectual property.

8. Limitation of Liability

To the maximum extent permitted by law, Rocky Scent shall not be liable for indirect, incidental, or consequential damages resulting from product use, shipment delays, or website errors.

9. Force Majeure

Rocky Scent shall not be held responsible for failure to fulfill any obligation due to unforeseen circumstances beyond our control, including but not limited to natural disasters, labor strikes, supply chain disruptions, or governmental actions.

10. Governing Law and Jurisdiction

These Conditions of Sale shall be governed and interpreted under the laws of British Columbia, Canada. Any legal proceedings shall be conducted in the courts of British Columbia.

11. Amendments and Updates

We reserve the right to modify these Conditions of Sale at any time. Updates will be published on our website, and continued purchases shall constitute acceptance of the revised terms.

Contact Us

For any inquiries, please contact us at [email protected].