Privacy Policy | Rocky Scent

Privacy Policy

Effective Date: March 1, 2025

Last Modified: March 18, 2025

1. Introduction

Rocky Scent is a registered DBA of Rocky Art Inc., a corporation incorporated in British Columbia, Canada. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, interact with our services, or make a purchase.

2. Information We Collect

We may collect the following categories of personal data:

  • Personal Identifiers: Name, email address, phone number, and shipping address.
  • Payment Information: Payment details are processed securely through third-party payment providers; we do not store credit card details.
  • Technical and Usage Data: IP address, browser type, operating system, and website interactions (including analytics tracking).
  • Customer Communications: Records of interactions with our customer service team, including AI-powered support.
  • Comments and Media: Comments posted on our site and uploaded media, noting that embedded location data should be removed before upload.

3. Comments and User Content

When visitors leave comments, we collect the data entered, as well as the visitor’s IP address and browser user agent for spam detection. An anonymized hash may be provided to the Gravatar service. Gravatar’s privacy policy is available at https://automattic.com/privacy/. Approved profile pictures may be displayed alongside comments.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance the user experience and facilitate account authentication.

  • Comment-related cookies are stored for one year.
  • Login session cookies last for two days; “Remember Me” extends this to two weeks.
  • Analytics and tracking cookies may be used by third-party providers such as Google Analytics.

5. Embedded Content and Third-Party Services

Our website may feature embedded content (e.g., videos, images, articles) from third-party websites, which behave as though the visitor accessed the third-party site directly. These sites may collect data, use cookies, and track interactions.

6. Analytics and Data Tracking

We utilize Google Analytics for visitor insights. Users can opt out via their Google account settings. More details are available at https://policies.google.com/privacy.

7. Disclosure of Personal Information

We may disclose personal data under the following circumstances:

  • Service Providers: Third-party payment processors (e.g., Square), shipping providers, and analytics services.
  • Legal Compliance: If required by law, we may share data with regulatory authorities or law enforcement.
  • Business Transfers: In the event of a merger, acquisition, or sale, user data may be transferred as part of the business assets.

8. Data Retention

We retain user data as necessary for operational, legal, or compliance reasons:

  • Comments and their metadata are stored indefinitely for moderation purposes.
  • Registered users may manage and delete personal information at their discretion.

9. Your Rights and Data Access

You have the right to:

  • Request access to your personal data.
  • Request corrections or deletion of your information, subject to legal obligations.
  • Opt-out of certain data collection practices.

To exercise these rights, contact us at [email protected].

10. International Data Transfers

Our servers are based in Canada, and user data may be processed in compliance with Canadian privacy laws.

11. Data Security

We implement industry-standard security measures, including end-to-end encryption for transactions and communications, to protect user data.

12. AI-Powered Customer Assistance

Our customer support may utilize AI-powered agents for chat and phone interactions. These interactions may be monitored for quality control and compliance.

13. Product Accuracy and Representation

While we strive for accurate product descriptions and images, variations may occur. Listed dimensions and weights include packaging unless otherwise stated.

14. Updates to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be reflected on this page, and significant changes will be communicated to users where applicable.

15. Contact Information

For inquiries regarding this Privacy Policy, please contact us at:

Email: [email protected]

Website: https://rockyscent.com